Service backup for your customers

Bike manufacturers and DTC brands

Complete after-sales care for your customers

Direct-to-consumer brands ship the bike in a box all the way to the customer. We take in the box, assemble and adjust the bike and hand it over to the customer. We handle warranty claims without the bike having to travel back to the manufacturer and provide out-of-warranty service with short turnaround times. Customers of a DTC brand get the same or a better experience than in a traditional shop.

We operate in the Czech Republic and are heading to the DACH region from 2027.

Distributors

Warranty service for the brands you distribute

Want to distribute a brand of bikes, e-bikes, components or suspension, but lack an authorised service for warranty repairs and claims? We're here for you. We take in the bike or part at the nearest branch, assess the fault, handle the claim and return it to the customer. We service forks and shocks in our own suspension centre and you can send them by post too. You don't need to build your own service network and you keep an overview of warranty cases.

Online shops and retailers

Service support where you have no workshop of your own

Sold a bike to a customer who lives far away from you? Assembly from the box, the warranty check-up, warranty claims and regular service are handled at the nearest branch or Kolofix point. Our system gives you an overview of warranty cases and customer satisfaction.

Bike shops with a workshop

Extra capacity and service outsourcing

Fully booked, a mechanic is off or you're scaling down your workshop? Your shop keeps taking bikes in from its customers, we collect them, repair them and bring them back. The customer stays yours – including the chance of another sale at pick-up. Quality, speed and responsibility are on us, covered by above-standard insurance.

Employers

Kolofix cycling day and ESG support

We come to you with our service vans and look after your employees' bikes right in the car park, or your employees can visit any of our branches. One mechanic handles around ten bikes during a cycling day. You receive photo documentation and a report on the services carried out for your non-financial reporting (CSRD/ESG).

• ČEZ
• Komerční banka
• ČSOB
• FN Motol
• Škoda
• České dráhy